According to the email the company sent to its customers, the exception applied to purchases at both Apple and an Apple Authorized Reseller for transactions where a customer expected to get the Apple Card monthly installments option:
“We understand that some customers expected to automatically receive 0% APR financing when they purchase Apple products with their Apple Card,” the email read. “If you expected to receive 0% APR funding with monthly Apple Card installments when you buy an Apple product from Apple or an Apple Authorized Reseller, but you haven’t, we can help.”
As reported by 9to5Mac, Apple has reached out to some Apple Card customers to inform them that they have until December 15 to get the 0% funding:
If you were expecting to receive 0% APR financing with monthly Apple Card installments when you buy an Apple product from Apple or an Apple Authorized Reseller, but you haven’t, we can help.
If you contact us by December 15, 2021, we will be able to convert your eligible purchases into an Apple Card monthly installment. To expedite your application, be prepared to identify the transaction (s) you expected to get 0% for. APR and have the receipt ready to provide to a specialist. Please chat with an Apple Card Specialist for assistance.
Monthly Apple Card Installments is a payment option that Apple has created for its credit card. The option offers 0% financing on some products purchased from Apple with Apple Card such as iPhone, iPad, Mac and even an Apple Pencil. Depending on the cost of the item, customers may have the option to finance their purchase for a minimum of 6 or a maximum of 24 months.