Today, the attorneys for Bursor and Fisher Announced they had sued Apple in a class action lawsuit over how easy it is said to be to break an M1’s screen. “The MacBook M1 is defective in that the screens are extraordinarily fragile, cracking, darkening or displaying magenta, purple and blue lines and squares, or they stop working altogether,” the lawsuit states. End-users with broken screens will reportedly be charged $ 600- $ 850 to repair them, despite the M1 being under warranty as Apple claims the problem is “user error.”
The law firm argues that a second notice that Apple published the August 27, 2021 Warning end-users not to close their laptops with the camera cover, palm rest, or keyboard cover in place, was Apple’s way of acknowledging the problem without taking responsibility for it.
Apple has lost its credibility in repair claims
There was a time when Apple’s credibility and reputation for its high-quality products was ironclad, but this hasn’t been the case for years. The company’s repeated failure to troubleshoot its butterfly keyboard eventually forced it to revert to a modified version of the previous design, but not before customers were dealt with three separate iterations of faulty hardware, with keys that could get stuck on. a single grain of sand. , requiring the replacement of a $ 600 module.
Apple never recognized “Flexgate,” but quietly redesigned the MacBook to use longer cables after end-user displays began to fail. It shipped the first Core i9 systems with a broken BIOS, causing the machines to accelerate sharply. Its T2 processor is known to cause problems with USB audio devices. Loading some of your laptops on the “wrong” side has been known to reduce their overall performance.
The 16-inch MacBook Pro works perfectly until you connect an external monitor, at which point the GPU goes into overdrive and turns the machine into a jet turbine. The solution is to take advantage of what appears to be a software bug in the macOS display settings. We’ve seen Apple deliberately remove parts of iPhones and then lie to the public about how reliable they would be. It has been found to reduce device performance to hide the fact that it shipped faulty batteries.
Almost every company has shipped a lemon product at one time or another, but few have behaved so arrogantly. For years, an urban myth floated that Apple deliberately slowed iPhones when new versions of the operating system appeared, as a way to push customers to buy a new phone. The truth was more prosaic.
At the time, Apple made relatively little effort to test its new versions of the operating system on older devices, and the poor performance reflected this. The company eventually stepped up its testing efforts, and the experience of using a new version of Apple iOS on an older device was significantly improved. So what did Apple do when it had a batch of batteries inadvertently exposed to air, reducing their overall longevity? It instituted a stealth program to slow down users’ devices without notifying those users or offering them the option to turn them off. There are urban myths about many companies, but not many take deliberate actions to validate what had previously been baseless allegations.
And after years of watching these things happen, it’s hard to argue that Apple deserves the benefit of the doubt when it comes to this kind of thing.
Meet the CrackBook Pro
What ties together the iPhone 4, iPhone 6 Plus, Apple’s butterfly keyboard fiasco, flexgate, and this screen-breaking problem (certainly still theoretical)? They all represent cases where Apple couldn’t anticipate how its products would be used or simply didn’t care in one way or another.
The iPhone 6 Plus could fold when you did it if it were in your pocket. The butterfly keyboard practically needed to be kept in clean room conditions and was designed so that it could not be used when broken. The Flexgate problems occurred when people opened their screens more than Apple evidently thought they should open. In each of these cases, Apple ignored the problem or blamed humans for it until it was proven that it was not, in fact, Apple’s fault.
Just because a lawsuit is filed does not mean that a business actually has a problem; Many class action lawsuits are filed around issues that never get to the point of becoming authentic. Most of Apple’s products, the vast majority of Apple’s products, in absolute terms, are high-quality designs. The problem, especially in the Mac family, is that many more systems seem to fail than was considered acceptable. Fragile laptops that require expensive repairs are starting to look like an Apple brand strategy.
I still don’t know if Apple’s MacBook Pro M1 has a screen breakage problem. What I do know is that Apple previously warned on this issue, posted very tight tolerances on the thickness of material that could fit between the laptop and the lid, and has a history of covering up its own issues when shipping what I would say is merchandise actually defective. Whether this particular issue will turn out to be a hardware defect remains to be seen, but there’s one thing we can count on: If so, we’re unlikely to hear it from Apple first. No, at least, unless I can blame someone else.