It is no longer news that Africell Uganda, one of the leading technology companies providing voice, messaging, data, mobile money and other integrated telecommunications services, permanently terminated all mobile network services in Uganda on October 7, 2021.
Before 7th In October, Africell had asked its clients to “consume all their airtime balances” and on Wednesday, the company issued a statement on how its customers who have been using the mobile money service “Afrimoney” can claim a refund.
“Afrimoney subscribers with unused balance as of October 7, 2021 can continue to claim a refund through Africell UG until October 14, 2021 by dialing * 111 #. After October 14, 2021, Afrimoney subscribers with unused balance will need to request a refund directly from Stanbic Bank. “
The statement further indicated that Stanbic Bank will pay funds to Afrimoney subscribers and agents that after 14th October has not claimed your balances for a period of 90 days beginning October 18, 2021
Stanbic Bank will pay the funds to subscribers and agents for a period of ninety (90) days beginning on Monday, October 18, 2021. If there are any pending payments after the ninety (90) days have elapsed, Stanbic Bank may consider a period thirty (30) day extension.
All Africell UG subscribers and agents seeking to claim their Afrimoney balances after October 7, 2021 will need to follow the process below.
Subscribers and Agents:
The subscriber or agent will make a formal request to Stanbic Bank, completing an “Africell Money Claim Form” requesting the withdrawal of funds and indicating the designated bank account or mobile money number where the funds should be remitted. All applications must be supported by an original National Identification Card for both subscribers and agents.
Once the aforementioned information is received, the details of the subscriber / agent will be verified with the database provided by Africell UG.
Stanbic Bank will offer options that include but are not limited to; Transfer to Stanbic accounts, transfer to Stanbic Flexipay wallet, transfer to other bank accounts (EFT or RTGS) and transfer to mobile wallets.
Within central and metropolitan Kampala, Stanbic Bank branches in Wandegeya, Makerere, Natete, Ntinda, Bugolobi, Kireka, Mukono, Entebbe, William Street and Lugogo have been designated as locations where claims can be made and those customers outside of Greater Kampala they can use the branches. closer to them.